HELP CENTER

The Answers You Need

While working with customers, we’re constantly learning about their needs and managing inquiries that arise. As a result, we’ve included a list of frequently asked questions along with answers in order to provide additional support. If your question isn’t addressed below, get in touch with us and we’ll provide the information you need.

HOW DO I PLACE AN ORDER?

Placing an order is simple if you know what you want and have the information to get started. Here’s what we need:

1. PRINT READY ARTWORK.

  • If you don’t have print-ready professional artwork, we’ve got the skills to help you out. We charge $30 per hour and can help you bring your ideas to life. 

  • If you have print-ready professional artwork that works too!

2. APPAREL STYLE(S), COLOR(S) AND SIZES.

  • We offer thousands of styles, hundreds of colors and a variety of sizes, let us know what you’re looking for and we’ll get you a custom quote, but remember we can’t give you a complete quote without seeing your artwork and knowing the number of ink colors, print locations, and estimated quantity. CONTACT US with the garment styles and colors you’re looking for and we’ll get your some options to fit your needs.

3. ORDER DEADLINE.

  • If you have a specific event or date that you need your products, we need to know that date when you place your order.

4. SHIPPING + PAYMENT.

  • If we’re shipping your order – we need to know where to send it, cost TBD!

  • Once we have your order details confirmed and you’ve approved your art proof, we can get your order invoiced. We accept cash, checks, and credit cards.

WHAT ARE THE COSTS ASSOCIATED WITH MY ORDER?

Every order is unique and requires different needs and thus potentially different costs. We charge for the following services and products, but few orders get charged all of these:

Professional Graphic Design and Illustration – Artwork is billed at $40/hr.

Screen Charges – Screen charges are billed $25/screen. A general rule of thumb is 1 screen per color and for darker garments an additional screen for an under-base.  This fee is valid for all orders within a 12 month period.

Garment Cost + Printing – This price varies with every garment style, order quantity, print locations, and number of ink colors per location.  Please CONTACT US for a custom quote and feel free to send over your print-ready artwork if you have it.

Color Change Fees – When our customers request us to change the ink colors during the print run for different ink colors on different garments during a single order, we charge $15/color for color change fees.

HOW DO RUSH CHARGES WORK?

We will do everything we can to accommodate your deadline without a rush charge. However, in some cases we may require a rush fee if overtime is needed to meet your deadline.

HOW DO YOU NEED MY ARTWORK?

Vector graphics must be created at full size, at 300 dpi or higher and should have each color on its own layer. We accept the following hi-resolution file formats: ai, pdf, eps, svg, psd, tiff, and some hi-resolution jpgs. Vector files and color-separated, print-ready artwork is strongly encouraged and will eliminate or minimize all art charges. All fonts must be converted to outlines or the font file(s) must be included with artwork. If you have questions regarding the print readiness of your artwork, please contact your graphic designer or our art department. If you do submit your artwork as low-resolution graphics, it will be subject to design charges necessary to re-create your artwork as a print-ready graphic.

WHAT ARE YOUR GRAPHIC DESIGN CAPABILITIES?

We are experienced graphic designers and illustrators whom work with a variety of print mediums on a regular basis, with a focus on custom graphic apparel design for our customers. Beyond t-shirt design, we offer a variety of graphic design, illustration and marketing services to small businesses and non-profit organizations. Please contact us if you’re interested in our other design and marketing capabilities. Our creative design rates are $40hr based on the extent of your project. If you’re having trouble determining exactly what you want, please contact us to discuss your design needs and we’ll help walk you through the process.

I HAVE SHIRTS, CAN YOU PRINT THEM?

If you’re interested in providing garments for printing, please ensure they are all new, unworn, and unwashed for the best printing results. Used, old garments may cause problems during the printing process. We know the many limitations of the garments that we work with, but if you’re ordering you’re own garments we can’t take responsibility for the quality of your garments or if your garments will be ideal for printing.

DO YOU OFFER EMBROIDERY?

Yes we do offer embroidery. Embroidery is quite different than screen-printing and comes with its own opportunities and limitations, please CONTACT US for a custom quote for your embroidery project.

WHAT IS YOUR PAYMENT POLICY?

We require a 50% down payment at time of order and final payment is required in full at the time your order is finished unless other arrangements are made in advance. We accept Cash, business and local checks, Visa, Mastercard, American Express, and Discover.

WILL YOU PRINT THIS ARTWORK?

Our world views are quite diverse, and we are very open-minded, but we reserve the right to refuse an order if we find it to be of a questionable nature. We will not print artwork that seriously promotes hate, racism, sexism, or other offensive materials.  We cannot print copyrighted designs or designs with registered trademarks, unless you can provide written permission.

WHAT IS YOUR MISPRINT POLICY?

We inspect all garments before, during and after printing to ensure the highest quality; but we are human. We do our best to provide the highest quality garment possible. All of our shirts are hand-printed and sometimes there are some print or color variances. Through our specialty printing processes there is a possibility that not every shirt will be exactly the same. Subtle difference between each printed shirt is part of the brilliance of screen-printing. From time to time human error surpasses our limits of professional printing and misprints occur. We do not charge for misprinted shirts that are brought to our attention immediately. Misprints that exceed 3 shirts or 3% of the original order may be replaced at our expense. If you have a complicated order and are in need of an exact number of shirts, we recommend that you order a few extra. Any misprint issues must be brought to our attention within 2 weeks of garment delivery and garments must be unworn.
We are not responsible for any imperfections in provided garments (contract printing) and cannot offer misprint replacements on provided garment orders.

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